Positive and personal training is at the heart of all my services. I work with financial planners who want to deliver a strong service to their clients, in a compliant manner.
Knowing your client is crucial to helping them achieve their goals and ambitions. Quality fact-finding, presentation and review meetings enable you to provide your service to high standards. I observe live client meetings discreetly to support you with this in a responsive and positive manner. My presence is always unobtrusive, though I will provide honest and constructive feedback after the meeting.
In my live observations, I’ll give you feedback on questioning techniques, technical knowledge alongside body language, tone of voice and client engagement. These core skills are often overlooked, but they can be key to achieving successful client responses to your questioning.
Extra support is invaluable to anyone at the start of their financial planning career. My roleplay services are the most ‘newbie-friendly’ way for financial planners to experience realistic client meetings. We’ll build your confidence and focus on key skills in a structured and positive manner. From questioning techniques to documenting client objectives with SMART theory, real-life practice with constructive feedback is the best way to gain trust and credibility in your field.
The livelihood of your business depends on financial planning in a compliant manner. I can carry out pre-competency assessments on potential new advisers joining your team or network. These can be driven by your internal requirements but will usually include roleplays, case studies and some technical testing.
Alongside your T&C requirements, I can work with you to provide extra support in the following areas:
File reviewing
Maintaining quality, compliant client files ensures audit trails, services and transactions are correctly documented but more importantly helps you deliver the most suitable advice to your clients. My reviewing services will give you peace of mind that you’re in full accordance with business standards.
Paraplanning support
For an authorised business, meeting FCA standards is fundamental but delivering a compliantly written report that is engaging for a client is a must. I can assess suitability report templates objectively and independently, as well as supporting paraplanners in key areas of growth and development.
Cashflow modelling training
It’s one of the most essential parts in any client plan, helping to clearly visualise future finances. Make sure your workforce is meticulous in these practices – my practical, friendly training will help you reach standards the regulator expects.
Research system training & methodology
I have experience of a number of back office and research systems and can provide some additional training if required but can also support the creation of research files and panels.
If you want to meet your annual FCA fit and proper requirements and deliver the strongest outcomes for your clients, flexibly and cost-efficiently, get in touch.